ABOUT US
With many years experience in the machine repair business it seemed a natural progression to respond to customers' needs by supplying consumables. Following expansion of the internet and with new technology becoming ever more advanced and inexpensive the consumables side of our business far out-stripped demand for repair. However, we like to think that we remain service oriented and, to that end, strive to ensure that the consumables we sell keep your machines and your wallets happy and healthy.
We hope to exceed your expectations and that you will be pleasantly supplied!
CONTACT US
Tel no: 08456 588970
Email: help@itoner.co.uk
Write to: Customer Services, itoner.co.uk, 30 Parsons Mead, Abingdon, OX14 1LS
Terms & Conditions
Payment methods
All items are priced in UK Pounds Sterling (£). We accept Visa, Delta, Mastercard, Switch, Solo and Connect cards. All card transactions are channeled through our secure server which is encrypted. You can also place and pay for your order by telephone. You may fax or e-mail orders with a request that a member of the sales team call you to obtain card details. For other information please contact Accounts Department on 08456 588970.
Credit/Debit Card Security
Payment is by PROTX secure online payments using advanced encryption to protect your data. You can pay using your credit and debit cards. No credit/debit card details are stored on our site.
Back-orders
If, at the time of order, real-time stock has been exhausted whilst still showing as available, you will be notified of the shortfall together with an anticipated time of delivery. You have the right to cancel in the event that the revised delivery date is unacceptable.
Delivery
Free delivery is given on all orders within the UK mainland. However, some excess carriage charges may be incurred on orders destined for the Highlands, Islands and Northern Ireland. Information on these excess charges can be obtained through emailing help@itoner.co.uk or telephoning 08456 588970.
Delivery times
All large orders within the UK mainland are delivered FREE on a next working-day courier service. However, we utilize independent courier companies and, therefore, cannot be held responsible for late deliveries which may be outside our control. All small packages are committed to Royal Mail recorded services. Customers, providing email addresses, will be notified when goods are shipped stating the method used with an expected date of delivery.
Warranties
All products carry full manufacturers' warranties. Using remanufactured or compatible products in your printer does not negate the original manufacturer's warranty unless failure in operation or damage can be directly attributed. It is important, therefore, to contact us prior to calling an engineer if it is felt that the ink, toner or drum supplied by us may be the cause of breakdown.
Returns Policy
All returns must be authorised and issued an RMA Returns Number. Items returned without an RMA will not be accepted.
Goods must be inspected on receipt and any shortfall or damage reported immediately.
All reported faulty products will be collected and returned to the manufacturer for testing and must be accompanied by an example of fault, wherever possible.
Goods ordered in error cannot be returned if the box and/or seal have been opened.
Goods ordered in error and unopened must be returned at customer's own expense and insurance cover within seven days of date of receipt having first obtained an RMA number. Customer must specify replacement with correct goods or refund.
Title of Goods
All goods remain the property of itoner.co.uk until paid for in full.
Privacy Policy
Information provided to us through the ordering process is held strictly under the terms of the Data Protection Act 1998. Any concerns regarding individual privacy matters can be raised by contacting Customer Services Department on 08456 588970 or alternatively e-mail admin@itoner.co.uk.
The above Terms and Conditions do not affect your statutory rights as a consumer.
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