1. Find Your Product Easily

Note: For descriptive purposes we will be searching for Hewlett Packard Laserjet 4 Supplies in all of our examples below.

Click on the drop down arrow ~ A list of 28 Manufacturers will appear. Select Hewlett Packard ~ A drop down box will appear in the main window. *Select the Category of your Machine ~ For this example it is Laserjet & Color Laserjet. Hewlett Packard models will appear in Alphabetical order ~ Select Laserjet 4. All supplies for this model are displayed ~ locate your product and click ‘Buy Now’

* If you are unsure of the Category of your Machine then it is advisable to use Options 2, 3 or 4.

OPTION 2 – Search by Make ~ The Easiest Way to Find your Supplies.

In the Product Search box type in Hewlett Packard (as per our example) Click ‘GO’ Every Hewlett Packard model on our website will appear in the main window in Alphabetical order. Select Hewlett Packard >> Laserjet 4 from the list All supplies for this model are displayed ~ locate your product and click ‘Buy Now’

OPTION 3 – Search by Model Number using Quotation Marks.

*In the Product Search box type in “Laserjet 4” using Quotation Marks Click ‘GO’ Every Hewlett Packard model starting with Laserjet 4 will appear. Select Hewlett Packard >> Laserjet 4 from the list All supplies for this model are displayed ~ locate your product and click ‘Buy Now’   * Failure to use Quotation Marks ~ The entire database will be searched and everything containing the word Laserjet and the number 4 will be displayed.

OPTION 4 – Search by Part Number.

In the Product Search box type in 92298A (the part number for our example product). Click ‘GO’ Every product containing this part number will be listed. Select Hewlett Packard >> Laserjet 4 from the list All supplies with the Part Number 92298A are displayed ~ locate your product and click ‘Buy Now’

2. 10,152 Listed PRODUCTS and Growing

With 9371 listed products for every type of Office Machine, you should be able to find the supplies you’re looking for. If your machine is not listed call us on 08456 588970 and we’ll add it for you.

3. Fast, Smooth TRANSACTION
The simplest way to buy and manage your supplies online is to create an FTM, this is covered in point 7 but for those who prefer to try us first, here are some simple instructions for ordering your supplies through our standard webpages.

Once you have located a product and clicked the ‘Buy Now’ button your visitors basket will open to show you its contents, clicking the ‘Continue Shopping’ button automatically returns to the previous page as you may like to purchase another consumable for the same machine. If you want to search for a different product you can use the ‘Make of Machine’ or ‘Product Search’ Boxes to find it.  When you are ready to complete your transaction click on the ‘Checkout’ button and select the option which applies to you below:

First Time Buyers Checkout
Select the ‘New Customer’ box to Continue. Fill in the form with your Address, Contact Details and a Password to complete your Account Set-up. Click ‘Continue’ and a message is displayed welcoming you as a new member. Click ‘Continue’ again and follow the checkout procedure until you receive an Order id Number. The  ongoing status of your order will be emailed to you in Realtime until you receive your consignment.

Returning Customer Checkout
Select the ‘Returning Customer’ box to Continue. Enter your Email Address and Password and click ‘Sign In’ if you are unsure of your Password select ‘Password Forgotten? Click Here’ and a new Password will be emailed to you. Your details are stored from your previous order with the exception of your credit/debit card number which will need to be entered again, follow the checkout procedure until you receive an Order id Number. The  ongoing status of your order will be emailed to you in Realtime until you receive your consignment.

Note: Passwords can be changed by clicking the ‘My Account’ tab once you are logged in.

Visitor's Basket
Every visitor to our online shop will be given a 'Visitors Basket'. This allows the visitor to store their products in a temporary shopping basket. Once the visitor leaves the online shop so will the contents of their shopping basket.

Member's Basket
Every member to our online shop who logs in is given a 'Members Basket'. This allows the member to add products to their shopping basket but return at a later date to finalize their checkout. All products chosen will remain in their shopping basket until the member has checked them out, or removed the products themselves.

Info
If a member adds products to their 'Visitors Basket' and then decides to log in to the online shop to use their 'Members Basket', the contents of their 'Visitors Basket' will merge with their 'Members Basket' contents automatically.

4. Free NEXT DAY DELIVERY
Our prices include shipping, handling and VAT charges (on all orders not exempted). All deliveries within the UK mainland are FREE and are processed either via independent couriers on a next working day service or via Royal Mail First class recorded service.  A proviso exists, however, that if the next day service fails, for reasons outside of our control, we do not accept liability for any inconvenience caused by any such unforeseen delays but we will do all we can to sort out any such irritating issues. Guaranteed next day deliveries can be secured but these are charged at appropriate rates for specified delivery times.  For full information concerning GUARANTEED delivery service click the ‘Customer Info’ link on our Homepage followed by ‘Carriage Information’ .

5. World Class CUSTOMER SERVICE
Our commitment to you as a valuable customer is without question, therefore, we will keep you informed in Realtime of the Status of your Order from the moment we receive this until it arrives with you. You will be informed by email of its ongoing status. We recognise that issues can arise that can cause dissatisfaction.  We offer a comprehensive system of contact for you to voice any concerns that you may have whether it relates to the availability of a product or its subsequent delivery. This contact is available either by telephone, email or faxed communication. We recommend that you are not shy in telephoning or emailing us with your concerns as we shall endeavour to give our best in resolving problems raised in as brief a time-span as possible. Our Customer Service Contact Details are as follows:

For Sales call 08000 217694
For Customer Service call 08456 588970
Fax – 08456 588971
Email – help@itoner.co.uk

6. MONEY BACK GUARANTEE
If goods are damaged on arrival we will rectify the problem within 24 hours with arrangements made for replacements to be despatched and Goods Returns procedures put in place immediately.  If your products prove faulty within 30 days of the date of purchase we offer a comprehensive Money Back Guarantee should you not wish to receive an exchange. Outside of this initial period all faulty goods will be exchanged or a credit note given. Individual product guarantees are in line with their manufacturer's warranties. In the case of remanufactured goods we insist upon a comprehensive 12 month guarantee from the date of your purchase from all companies with whom we trade. Manufacturer's of original products do operate a variety of guarantees and in some instances i.e., Xerox and Lexmark, prefer to deal directly with faults reported.  However, any fault found with any product should, firstly, be reported to our Customer Services department who will attempt to rectify the problem initially and give guidance where appropriate. Any terms, conditions or warranties described above are in addition to your statutory consumer rights.

7. FTM - FREE TONER MANAGEMENT
Web Browsing is a thing of the past with FTM; you get your very own customised webpage to store all of your supplies together. Whether you have 1 machine or 100, they are listed one after the other on your Webpage, this eliminates browsing completely saving you valuable time. You can personalise each listing with the details for each machine user and when you are ready to order you simply add the quantity of each product required. FTM helps you easily manage your supplies ordering, it even contains a calculator giving you discount automatically if your order exceeds £250 excluding vat. You can create your own FTM or a personal account manager will create it for you. You don’t even need to be online to use it, you can phone orders through and we will access your FTM and process the order on your behalf. FTM members receive additional services and special offers including promotional discounts on a regular basis. Create your FTM now or telephone 08456 588970 and we’ll do it for you.

FTM – Do you have one already..?

If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.ure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.If you are not sure whether you already have an FTM the simplest way to find out is to Log-in to your account, if you do have one then you will be taken straight to it, if not your Account Information will be displayed instead.